Turn your osTicket data into decisions your team can act on
Real-time dashboards, SLA alerts, and agent performance — installed next to your existing osTicket in minutes, with zero data migration.
One-time payment · lifetime license · installs on your own server
Global Statistics — refreshed in real time
Everything your support managers ask for in one screen
Ranked by what teams reach for first.
Real-time global dashboard
Open tickets, closed, backlog and response time — today and over any period, updated live with a visible timestamp.
SLA tracking that warns before the breach
Compliance rate by department, agent, or priority — plus a backlog split by urgency, from already late to 1–3 days out.
Advanced KPIs
Reopen rate, unanswered tickets in real time, first-contact resolution, backlog age, and current load per agent.
Agent performance, compared fairly
Side-by-side charts and daily trends, designed so a high-volume agent is never measured against a low-volume one.
Employee of the month
An automatic monthly podium on the metric you choose — volume, speed, resolution time, or a composite score.
Staff & requester directories
A profile per agent with 12-week activity trends and PDF export; a searchable directory for every requester.
Granular permissions
Access by user, department and page — every manager sees only what concerns them.
See it before you buy it
A closer look at every screen your team will use.
At a glance
Every number that matters, colour-coded and updated live.
Agent production, one click away
Search or pick from Top 5 — total closed, active agents, and average resolution update instantly.
Compare agents side by side
A direct bar comparison and a relative-share donut, so you can see both the numbers and the balance of workload.
Daily rhythm per agent
Small multiples show each agent's closing pattern day by day — switch to a heatmap view any time.
The KPIs that catch problems early
Reopen rate, unanswered tickets, first-contact resolution, and backlog age and evolution, together.
Beyond the average
Median and P90 for first response and resolution time — so one slow outlier can't hide behind a good average.
Employee of the month, every month
An automatic podium for every month of the year, on the metric you choose.
Know your busiest requesters
Top 10 requesters with their most common topics, at a glance.
Easy on the eyes, day or night
A native dark mode across the entire app, one click away.
One plan. Nothing to configure.
A single license for your osTicket installation — no seats to count.
one-time payment · lifetime license
- Every feature on this page
- One osTicket installation
- All 9 languages
- Guided installer, no command line
- Unlimited agents & departments
- Free updates
We're finishing up checkout — launching very soon
Questions, answered
Will this touch or duplicate my osTicket data?
No. OsReports reads your existing database in real time — nothing is copied, migrated, or modified.
How long does installation take?
A few minutes. A guided 3-step wizard handles the database connection, tables, and admin account — no command line.
Is it available in my language?
Yes — French, English, Spanish, Portuguese, German, Dutch, Turkish, Polish, and Russian, selectable per user.
Will it slow down my production osTicket?
It installs next to your existing instance with recommended database indexes applied automatically, with no downtime.